FAQ

GETTING STARTED

Letstute is an E-Learning platform providing quality educational content in the form of online courses and physical educational products. There are subject-wise, grade-wise and general courses on various topics. The Physical products are content loaded Pen drives, Micro SD cards and Chartbooks.

Online courses can be availed by students across the globe. We request you to read the course descriptions and content provided in each of the courses thoroughly before buying them. The course once purchased cannot be returned or exchanged.

Physical products can be bought by students in India only. Please carefully read the description and course content before the purchase. Physical products are eligible for return and replacement.

Step 1: You may browse the courses grade-wise, subject-wise or may look at the most popular courses from the home page.

Step 2: Select the course of your choice, go through the content. A course showreel and a few demo lectures will be available for your access.

Step 3: Click on the BUY NOW button.

Step 4: You will have to first register to the site by Singing up.

Step 5: Once you are logged in you may purchase the course by selecting your preferred mode of payment.

Step 6: On successful payment, you will be ready to access the complete course.

Step 1: Browse the products from the various categories on the home page.

Step 2: Read the description and product details carefully.

Step 3: Click on the BUY NOW button to purchase the product.

Step 4: Register yourself if you are new to our website. Please provide the correct details so that the product could be properly delivered.

Step 5: You may enter your PIN Code to check for Cash On Delivery (COD) service.

Step 6: Once you are logged in you may purchase the product by selecting your preferred mode of payment.

Step 7: On successful payment, you will be receiving an email confirmation and other tracking details.

ACCOUNT/PROFILE

Yes, the required details need to be provided while you register on the website for the first time. All the information will be safe with us.

In the home page, at the top right corner, there is a LOGIN Button. If you are a first time user you will have to Sign up by filling in the required details. Once you register, a link will be sent to your registered email id. You can log in to your account by clicking on the link.

Yes, you are allowed to update your profile details by clicking on the user menu -> Profile -> User details.

Yes, you will get a personalized dashboard where you can access your course, track your progress, and check your grades and activity.

COURSES

Step 1: You may browse the courses grade-wise, subject-wise or may look at the most popular courses from the home page.

Step 2: Select the course of your choice, go through the content. A course showreel and a few demo lectures will be available for your access.

Step 3: Click on the BUY NOW button.

Step 4: You will have to first register to the site by Singing up.

Step 5: Once you are logged in you may purchase the course by selecting your preferred mode of payment.

Step 6: On successful payment, you will be ready to access the complete course.

No, the courses once purchased cannot be returned under any circumstances.

Yes, you will receive a course completion certificate.

Note: This will be just a course completion certificate and will not certify you to attain any higher degree or job.

Letstute sends a confirmation email whenever you purchase a course. Please ensure that you have logged in using the same details and be sure of the successful completion of the payment. Please verify the email and try to login with the correct details once again.

If the problem is still not fixed you may contact us.

If you are encountering issues to watch the course content or take the quiz, please try the following:

  • Check your internet connectivity.
  • Refresh your browser. Clear your browser cookies and cache files. Check your browser version.
  • Take note of your browser extensions/plugins/firewall programs and adblockers. Is there anything that could be interfering?
  • Log out and Log in.
  • If the issue is still not resolved then contact us.

We recommend you to access the courses from Categories  General courses. Please go through the description, course show reel and video topic list thoroughly before buying any course.

You may also check the subject-wise, grade-wise categories and if any course fits your need you may buy the same.

Please Note- The courses once bought are non-returnable.

Browse categories -> Free Courses -> Buy Now -> Register -> Access the courses for free.

All the free courses have life-time validity. The paid courses have a validity of 1 year from the date of purchase.

Are the assessments given in the courses downloadable?

Login to your Dashboard -> My courses -> Rate the course icon will be available on the left corner.

If you have any query related to the course purchased, concepts explained or quiz or assessments you may directly contact us. We will try our best to resolve your query.

PRODUCTS (PURCHASE, RETURN & REFUND)

Step 1: Browse the products from the various categories on the home page.

Step 2: Read the description and product details carefully.

Step 3: Click on the BUY NOW button to purchase the product.

Step 4: Register yourself if you are new to our website. Please provide the correct details so that the product could be properly delivered.

Step 5: You may enter your PIN Code to check for Cash On Delivery (COD) service.

Step 6: Once you are logged in you may purchase the product by selecting your preferred mode of payment.

Step 7: On successful payment, you will be receiving an email confirmation and other tracking details.

You will receive the product within 3-5 working days.

Yes, you may cancel the order before the product is shipped.

Physical products (Pen drives’, SD Cards and Chart books) are eligible for return under the following circumstances:

Delivered a wrong product

Delivered in a physically damaged condition or defective condition

Software failures or errors

The products can be returned within 15 days from the date of purchase.

All the physical products are eligible for replacement within 15 days from the date of purchase.

Yes, the product will be picked up from the registered address.

On receiving your item, the product will be inspected and you will be notified about the same via email. The amount will be credited to your respective account within a certain amount of days depending on the card issuer’s policy.